Assistance center

Help for people affected by the war in Ukraine in the Prague city centre

The City of Prague, in cooperation with the Central Bohemian Region, has launched the Assistance Center of the help to Ukraine. In addition to the representatives of the police, the Department of Asylum and Migration Policy, the City of Prague and others, interpreters are also available to refugees at the center.

The Assistance center works in coordination with information kiosks at Florenc and Hlavní nádraží, where arriving people receive basic information.

What services does the Center offer?

  • ensuring basic needs (food packages, medicines, first aid, etc.)
  • ensuring registration and residence permits
  • provision of accommodation
  • provision of transport to the place of accommodation
  • ensuring access to health care in the Czech Republic
  • information of the Labor Office of the Czech Republic
  • psychosocial help
  • providing information
  • children’s corner

Interpreting is provided.

Who can use the Center?

The Center is designed for women and children and other people in need who escaped from the war in Ukraine and found themselves in the territory of Prague or the Central Bohemian Region.

Where is the Center located?

The Assistance Center is located at Freyova 1, Praha 9 – Vysočany.

Nearest stop: Metro (yellow line “B”) – Vysočanská
We have marked the route from the metro to the Assistance Center on the map HERE.

Public transport is FREE for the citizens of Ukraine.

Opening hours

– Monday – Friday: 8 AM – 7 PM

– Saturday – Sunday: 8 AM – 3 PM

Volunteering in the Assistance Center

Do you speak Ukrainian or Russian and you are interested in helping us at the Assistance Center for refugees? Register in our new database and choose the day and time that suits you. Our shifts are marked as “KACPU Vysočanská – tlumočení”. Thank you very much!