Assistance  centre in Prague is currently closed.
Information about centres in other regions can be found HERE.

Assistance center

Help for people affected by the war in Ukraine in the Prague city centre

The City of Prague runs the Assistance Center of the help to Ukraine. In addition to the representatives of the police, the Department of Asylum and Migration Policy, the City of Prague and others, interpreters are also available to refugees at the center.

What services does the Center offer?

  • ensuring registration and residence permits
  • ensuring access to health care in the Czech Republic
  • information of the Labor Office of the Czech Republic
  • psychosocial help
  • children’s corner

Interpreting is provided.

Who can use the Center?

The Center is designed for people in need who escaped from the war in Ukraine and found themselves in the territory of Prague. The center can only provide services to people who already have an accommodation in Prague.

What is recommended to bring with you?

  • personal documents,
  • a valid passport, if you hold one,
  • proof that you resided in the territory of Ukraine on 24/02/2022 and that you left Ukraine as a result of the invasion of the Russian Federation troops (e.g. passport data, humanitarian entry certificate or other document issued in your name) , which would prove your stay in Ukraine),
  • confirmation of accommodation, if the crisis management authority does not provide it for you (certificate sample available HERE),
  • if the minor applicant does not appear in person, we recommend having a passport photo.

Where is the Center located?

The Assistance Center is located at  Náměstí OSN č. 844/1, Praha 9 – Vysočany.

Nearest stop: Metro (yellow line “B”) – Vysočanská
We have marked the route from the metro to the Assistance Center on the map HERE.

Opening hours

  • Monday – Thursday: 8 AM – 3 PM
  • Friday: 8 AM – 2 PM
  • Saturday – Sunday: closed